Pre-VIP Manager

Remote

Full-time

CRM

We’re looking for a Pre-VIP Manager to join the Growth division within our VIP department. Your mission is to guide players through their journey to VIP status while creating strong relationships and unforgettable experiences. This role is about communication, strategy, and a human touch that drives engagement and loyalty.

📍 Your Tasks

Communicate with Pre-VIP and VIP clients via email and other channels, offering tailored assistance
Build engagement and loyalty to help users grow into VIPs
Create personalized strategies and opportunities to increase conversion from Pre-VIP to VIP
Plan and launch promotional campaigns for the Pre-VIP segment
Collaborate closely with Support, Product, CRM, and VIP teams to ensure an outstanding experience

🦸 Your Superpowers

English level B2+ or higher
Excellent written communication skills with adaptability for different audiences
Strategic mindset and ability to handle multiple priorities
Proactive attitude with a focus on growth, engagement, and loyalty
Team-oriented and comfortable working cross-functionally
Goal-driven and results-oriented
Experience in client relations, retention, or account management
Knowledge of CS2 core mechanics is a bonus

🍪 Benefits for Teammates

Totally remote work from wherever you grind. Into coworking? We’ve got your back
Flex schedule with no time tracking, because our goal is results
Work gear on us, get the tech you need
Half-year bonus. Twice a year, every mojamer receives a sweet bonus as a nod to our shared achievements
Health buffs: compensation for sports and mental health, paid sick leaves, and 18 days for vacation
Skill boosts: we cover training, certs, UA and ENG classes, and pro tips from our top mojamers
Day-offs and gifts on important dates that you choose yourself (birthday, work anniversary, child’s birth, wedding)
A squad of PRO&BROs to craft epic gaming worlds with!

Let’s Add More Jam Together 🚀

About company

We work in different countries of the world and develop our own products for gamers, which are among the top largest and most successful projects in their segment in the world. Tens of thousands of people from all over the world use our services every day.

In 2015, we launched our first project — a gaming community and entertainment service for Counter-Strike: Global Offensive players. It entered the top 3 in its segment and provided us with an opportunity for further development of the company.

In 2019, we launched the second product, which in 2 years entered the world top-3 in the same segment. At the end of 2021, we launched the third project and there will be more. We want to grow further, so we are always looking for cool professionals to join our team.

4.7M

Active users

Help to Ukraine, in $

600

Partner bloggers

168

Countries worldwide

80K

Visitors every day

Why is it cool with us?

At our company, we highly value our people. We believe that it is essential for everyone to find enjoyment in their work and life, to continuously learn and develop new skills, and to have access to a comfortable and conducive environment that supports their creativity.

You will have the opportunity to make an impact on products that are used by millions of people

You will get a team of real bros, care, respect and open communication

You will have access to and implement cutting edge technologies and tools, and implement them

You will join a thriving market and be able to change the future

You will have defined goals, a clear direction of progress and structured processes

Focus on achieving goals, not tracking tasks or counting hours worked

The benefits you will have joining us

Home Office

If you are comfortable working from home, then you can spend $150 on furnishing your workplace.

Equipment

If you can't find something you like in our equipment base, we will provide up to $2,000 to purchase it.

Coworking Compensation

Each teammate, regardless of the term of work, is given $250 per month to pay for the co-working space.

Wellness Bonus

For healthy & happy boost – $150 monthly for the gym, yoga, dance, massage, therapy or anything that helps you stay balanced and recharge your energy.

Relocation

Sometimes life throws challenges our way, but we’re always ready to help you overcome them. We offer financial support ranging from $1,500 to $3,000 for relocation within Ukraine or abroad.

Anti-Blackout

Having trouble with power outages affecting your work? You can use up to $1500 to set up a comfortable and uninterrupted workspace.

Half-year bonus

We want to give credit to all mojamers for their contribution to the development of MOJAM, so every 6 months everybody will receive a bonus.

Education

We always strive to implement something new in our work, so we compensate from 50% to 100% of the trainings cost.

Budget for English

If you need to improve your English, we will compensate 50% of the cost of classes per month.

Budget for Ukrainian

Speaking Ukrainian is amazing and we want to do it properly. So we compensate 50% of the course cost.

Vacation

You will have 18 days of paid vacation and the opportunity to carry over 10 days from last year.

Sick Leave

We are against working through fatigue and super effort, so you will have 15 days of paid sick leave.

Birthday Day Off

Every mojamer gets one bonus day off to celebrate their special day — plus $150 to pick a gift from the company!

Extraordinary Leave

We’re all about support — give extra days off for wedding, the birth of a baby or when you’re facing something unexpected. Plus, we’ve got your back with financial support too.

Corporate activities

We want to relax as well as we work, so we host offline teambuilding events, CS2 and Dota tournaments, quizzes, lectures, and other great activities.

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