MOJAM is looking for a professional to level up our experience with high-profile clients. It’s all about finding unique approaches for each player, making their journey unforgettable, and creating a true VIP vibe in our gaming world. If you’re great at not only listening but anticipating needs, understanding the nuances of VIP interactions, and striving for a personal touch in every contact — we’re excited to have you on board!
We’re hiring Night Shift VIP Manager to ensure 24/7 coverage for our top-tier clients. Schedule: 2 days on / 2 days off, 22:00–10:00 (EEST).
📍 What to Do
- Build and maintain long-term relationships with high-profile clients
- Ensure VIP clients have a seamless and personalized experience on our platform
- Act as the main point of contact for VIP clients during your shift, addressing their questions, concerns, and requests in a timely manner
- Manage VIP operations independently during night hours — you own the shift
- Ensure smooth handover to the day team with clear written shift summaries: key events, client issues, follow-ups needed
- Escalate critical issues to the Shift Lead or Head of VIP via established protocols
- Proactively reach out to VIP clients to ensure satisfaction, update them on exclusive offers, events, and promotions
- Analyze client activity and engagement to offer personalized recommendations and rewards
- Identify opportunities for upselling and cross-selling based on clients’ behavior and preferences
- Collaborate with the marketing and sales teams to support tailored campaigns for VIP clients
- Handle and resolve any issues VIP clients might face with their accounts, transactions, etc.
- Collaborate with the support team to ensure quick resolution of any technical challenges
- Provide feedback to the product and development teams based on client preferences and behaviors
- Contribute to retention efforts by flagging at-risk clients and executing personalized re-engagement actions
🦸 Your Superpowers
- 1+ years of experience in account management, customer support, or sales
- Gaming and related industry experience is a strong advantage
- Previous experience working with VIP or high-profile clients is a plus
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and a proactive approach to addressing client needs
- High level of autonomy — you’re comfortable making decisions and owning outcomes without constant supervision
- Ability to work in a fast-paced environment and manage multiple VIP accounts simultaneously
- Sales-oriented with a good understanding of cross-selling and upselling strategies
- Familiarity with the CS/CS2 gaming community is a strong advantage
- Advanced/Fluent English is required; additional languages are a plus
🍪 Team Perks
- PRO&BRO team you’ll love creating new gaming universes with
- Totally remote work from wherever you grind
- An equipment budget to upgrade your home office
- Flexible schedule with no time trackers since we just focus on results
- A performance-based bonus twice a year for every mojamer as a nod to our shared achievements
- Wellness Bonus for the gym, yoga, dance, massage, therapy, or anything that keeps your energy up
- Level up your skills with our internal knowledge-sharing project Yoda. We also cover training, certifications, English & Ukrainian classes
- Days off and gifts for milestones of your choice (birthday, anniversary, baby arrival, or wedding)
- JAM Activities: workations twice a year in different corners of the world, epic offline teambuilding events, CS2 and Dota tournaments, quizzes, lectures, and plenty of other hangouts for the team
- Plus relocation support, a Maternity/Paternity Leave Policy, a referral bonus, and a whole bunch of other cool perks you can check out here
Join us if this is all about you. We are waiting for your CV!
Let’s Add More Jam Together 🚀
