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Support Agent
Remote
Support

Ready to dive into the gaming world and become our Support Agent? We’re seeking a sharp English-speaking teammate for the evening/night shift to help our users. If you’re a problem-solving pro with a passion for gaming, let’s get closer 🎮

📍 What to do

  • Handling incoming user requests (email, online chat)
  • Working with user accounts in CRM
  • Online monitoring state of the site and timely response to failures

🦸 Your superpowers

  • Your English is perfect (advanced)
  • Good spoken and written communication
  • You’re ready to resolve difficult or even conflict situations

🤘 Will be a valuable addition

  • Have experience working as support or call center operator
  • Spanish language skills
  • Active CS2 player (we will give preference to candidates who are active gamers)

🍪 Team Perks

  • Totally remote work from wherever you grind. Into coworking? We’ve got your back
  • Work gear on us, get the tech you need
  • Half-year bonus twice a year every mojamer receives a sweet bonus as a nod to our shared achievements
  • Health buffs: compensation for sports and mental health, paid sick leaves, and 18 days for vacation
  • Skill boosts: we cover training, certs, UA and ENG classes, and pro tips from our top mojamers
  • Day-offs and gifts on important dates that you choose yourself (birthday, work anniversary, child’s birth, wedding)
  • A squad of PRO&BROs to craft epic gaming worlds with!

Join us if all these are about you. Waiting for your application!

Let’s add more jam together 🚀

About company

We work in different countries of the world and develop our own products for gamers, which are among the top largest and most successful projects in their segment in the world. Tens of thousands of people from all over the world use our services every day.

In 2015, we launched our first project — a gaming community and entertainment service for Counter-Strike: Global Offensive players. It entered the top 3 in its segment and provided us with an opportunity for further development of the company.

In 2019, we launched the second product, which in 2 years entered the world top-3 in the same segment. At the end of 2021, we launched the third project and there will be more. We want to grow further, so we are always looking for cool professionals to join our team.

4M
Active users
1.3M
Help to Ukraine, in $
300
Partner bloggers
168
Countries worldwide
500
Promo videos monthly

Why is it cool with us?

At our company, we highly value our people. We believe that it is essential for everyone to find enjoyment in their work and life, to continuously learn and develop new skills, and to have access to a comfortable and conducive environment that supports their creativity.

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You will have the opportunity to make an impact on products that are used by millions of people
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You will get a team of real bros, care, respect and open communication
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You will have access to and implement cutting edge technologies and tools, and implement them
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You will join a thriving market and be able to change the future
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You will have defined goals, a clear direction of progress and structured processes
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Focus on achieving goals, not tracking tasks or counting hours worked
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The benefits you will have joining us
Home Office
If you are comfortable working from home, then you can spend $150 on furnishing your workplace.
Equipment
If you can't find something you like in our equipment base, we will provide up to $2,000 to purchase it.
Coworking Compensation
Each teammate, regardless of the term of work, is given $250 per month to pay for the co-working space.
Taxes and accounting
We fully compensate taxes and help with management and consultation of your individual entrepreneurship.
Half-year bonus
We want to give credit to all mojamers for their contribution to the development of MOJAM, so every 6 months everybody will receive a bonus.
Mental Health Support Bonus
We care about your mental health, we also compensate 50% of the cost of sessions with a specialist.
Budget for Ukrainian
Speaking Ukrainian is amazing and we want to do it properly. So we compensate 50% of the course cost.
Budget for English
If you need to improve your English, we will compensate 50% of the cost of classes per month.
Education
We always strive to implement something new in our work, so we compensate from 50% to 100% of the trainings cost.
Vacation
You will have 18 days of paid vacation and the opportunity to carry over 10 days from last year.
Sick Leave
We are against working through fatigue and super effort, so you will have 15 days of paid sick leave.
Extraordinary Leave
We always support each other and freely give extra holidays to such occasions as: wedding, birth of a child, unforeseen events, etc.
Budget for sport
We care for the health of the teammates, so you can also use $50 a month to pay for sport activities.
Corporate activities
We want to relax as well as we work, so we host CS:GO tournaments, quizzes, lectures and other great events.
Birthday Day Off
Everyone gets one bonus day off to celebrate the special day.
Recommendation bonus
We appreciate when teammates recommend their friends, so you can get a cool bonus for doing so.
Relocation
Sometimes life throws challenges our way, but we’re always ready to help you overcome them. We offer financial support ranging from $1,500 to $3,000 for relocation within Ukraine or abroad.
Anti-Blackout
Having trouble with power outages affecting your work? You can use up to $1500 to set up a comfortable and uninterrupted workspace.
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